Contrary to popular belief, assertiveness is not just about being forthright, expressing what we want and need; it also requires us to consider and be respectful of the other person's needs and wants. Assertiveness has the power to balance the most difficult of conversations, while maintaining relationship between two people in the present moment.

Assertiveness is not an instinctive talent with which some are born and others are not. It is a learned behavior. It is specific to a particular situation and cultural context. What may seem to be appropriate to assert in one particular situation, may be experienced as excessively passive or too aggressive in a different situation.

Individuals who are predominantly passive tend to avoid conflict and criticism. Often they agree with everything, or fail to disagree, in order to stay safe. They have a tendency to focus more on the needs and desires of others, often denying their own needs and so losing power in conversations. This leaves them feeling powerless and invisible.

Individuals who lean more to the aggressive side tend to ignore the wants and needs of others, forcing their own needs and opinions onto those around them through manipulation and aggressive tactics. The downside of this form of communication is that it often leaves the aggressive individual feeling isolated and alone due to others' avoidance or rejection of their aggression. 

A personal, interactive educational program with a high emphasis on practical application and implementation. We replay, brainstorm and role play difficult conversations and situations. We review language to see where individuals are passive or aggressive, while observing and examining body language and conversational tone.  Our ultimate goal is to equip individuals with tools that strengthen their position in a more assertive way.

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• Dealing with difficult communication styles

• Praise and encouragement

• Dealing with negative feedback

• Giving corrective feedback

• Saying "No"

• Making requests without controlling others

• Body Language Techniques